General geolocation
XPoint Verify is a service that uses proprietary geolocation technology to verify device location to ensure compliance with regulatory standards.
How do I turn on my device’s Wi-Fi?
Please refer to your device's owner's manual on how to identify Wi-Fi connectivity.
Are Location Services Enabled?
Yes, enabling location services is mandatory to determine patron's location.
Do I need to be connected to the internet via Wi-Fi to be located? Can I be connected to the internet via a cable?
Wi-Fi is required for our geolocation to work accurately.
If I'm using a public Wi-Fi hotspot to access the internet, can I still be accurately geolocated?
You certainly can. Please be advised that public Wi-Fi sources may be located outside of the permitted state from time to time. To solve the problem, try connecting to the internet from a new location/connection source.
What are Wi-Fi access points, and how can my device find more?
Wi-Fi Access points are sources your device can connect to for access to a network or internet. Please refer to your device manual on how to detect Wi-Fi Access Points around you.
You are seeing this error code as there is insufficient data to verify your geolocation. Please ensure locations services, Bluetooth and Wi-Fi are enabled your device.
You are seeing this error code as we have detected that you are outside of a permitted state.
The account used was flagged suspicious. Please contact support.
Wi-Fi not detected, please check your Wi-Fi connection.
Please disconnect from all VPN services and relaunch the application.
We have detected that the device time has been modified. Please correct the time on your device to match your time zone, then try again.
I got other Error. What can I do?
Please disconnect from all VPN services and relaunch the application.
If I'm located close to the state border will I be accurately located within the state?
Yes. Exceptions may occur due to a variety of causes such as IP location, Wi-Fi availability etc. Please contact support if you are experiencing location issues while inside the legal boundaries.
I am a resident of the allowed state, can I play for real money when traveling elsewhere in the US?
No as play must be within the legal boundaries set by the State Regulators.
I am close to the state border and cannot make a wager. Why is that?
This may be due to inherent limitations in geolocation capabilities for the device in use. If positioning within the border cannot be confidently verified, wagering will not be possible. Please contact support if you are experiencing location issues while inside the legal boundaries.
Why I am being incorrectly located and forbidden to play?
Please contact support to investigate and resolve.
Can I play for real money outside of permitted jurisdiction borders?
No. Real Money play must be within the legal boundaries set by the State Regulators.
Why is my account in the block list?
Your account or device may have been blocked due to suspicious activity or through self exclusion policies. If you believe this is in error please contact your operator's support team.
What happens if I leave permitted jurisdiction borders in the middle of a game session?
Upon leaving the legal boundaries, the session will expire once in round and any bonus round is completed.
How do I get better cellular reception on my mobile device?
Poor cell reception could be because of multiple reasons. Generally it is due to the physical location of the device. Moving the device to a new location away from walls, basements and large structures may provide better reception to the device.
Can I wager on my computer or mobile device using a 3G/4G/5G mobile internet connection?
Yes, you can wager on your computer or mobile with a functioning mobile internet connection.
Why does my device need to see Wi-Fi/GPS/GSM (Cellular) Networks?
These services are necessary for geolocation verification.
How to install Xpoint Verify app (iOS, Android, Mac, Windows)?
You can find the app here: https://install.xpoint.tech/
How to delete or disable RDPs, FLAs, VPNs, VMs, or proxy?
Typically an application search will allow you to find these applications for deletion. For detailed instructions, please refer to the application's instructions for their uninstall process.
Can I play with installed RDP software?
No, the state regulations require you to disable all RDP softwares.
If I have proxy or VPN software, such as HideMeVPN, Witopia, OpenVPN etc., actively running on my laptop or desktop, can I still be accurately geolocated?
Yes, but these programs do not comply with verification requirements and you will not be allowed to play/wager until such programs are uninstalled and removed from your system.
If I'm located within the allowed state but near the state borders, will I be accurately located within the permitted state?
Yes. Exceptions may occur due to a variety of causes, such as IP location, Wi-Fi availability etc. Please contact support if you are experiencing location issues while inside the legal boundaries.
Will I pass geolocation with an older version of the gaming software/app?
Only if that version of the app has the proper geolocation technology. We recommend updating to the latest version of the app for the best experience.
The website can't detect that I already installed the Verify App. How can I confirm if I have successfully installed it?
Verify app runs in the background and it requires location access permission. Make sure the application and browser are granted the location access permissions. Then restart the application and try again. If the issue persists, please contact support to investigate and resolve.
How do I uninstall Xpoint Verify?
The Xpoint Verify app can be uninstalled by the same method as most apps and programs. Please refer to your device manual on how to properly remove installed applications and apps.
Is my Wi-Fi enabled?
Please refer to your device's owner's manual on how to identify Wi-Fi connectivity.
How can I get better Wi-Fi accuracy on my computer?
Moving to a location with more Wi-Fi Access Points can help with Wi-Fi accuracy.
How can I get better Wi-Fi accuracy on my computer?
Moving to a location with more Wi-Fi Access Points can help with Wi-Fi accuracy.
Windows
How do I give location permissions on Windows?
Go to Start → Settings → Privacy → Location - Turn on Allow access to location on this device - Turn on Allow apps to access your location - Turn on Allow desktop apps to access your location if present.
How do I disable a Proxy Connection on Windows?
Click on Start, select Settings and navigate to Network & Internet → Proxy → Toggle the option Automatically detect settings to ON → Toggle the option Use a proxy server to OFF.
Please disable Remote Access Desktop applications and try again. To do that: In the search box on the taskbar, type Control Panel and select it from the results → Select Programs → Programs and Features.
Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change. Then follow the directions on the screen.
Click on Start, select Settings and navigate to Network & Internet → Proxy → Toggle the option Automatically detect settings to ON → Toggle the option Use a proxy server to OFF.
How do I restart the Verify app if it's hanging or stuck waiting for geolocation without restarting my Windows?
Press Ctrl+Shift+Esc → Select Xpoint Verify → Click End Task → Start Xpoint Verify again.
How do I check that my computer has a Wi-Fi card?
Right-click on the Windows logo on the bottom left → Select ‘Network Connections’ Right-click on ‘Wi-Fi’ → select ‘Enable.’ If your device doesn’t have a Wi-Fi adapter, ‘Wi-Fi’ will likely not be present.
How do I check that my computer has a Wi-Fi card?
Right-click on the Windows logo on the bottom left → Select ‘Network Connections’ Right-click on ‘Wi-Fi’ → select ‘Enable.’ If your device doesn’t have a Wi-Fi adapter, ‘Wi-Fi’ will likely not be present.
MacOS
Click the Apple icon then select the System Preferences… option → Select Network → From the left pane, select the network service you wish to disable the proxy settings on, then click the Advanced button → Select the Proxies tab then uncheck all protocols under "Select a protocol" to configure then click OK once done.
Please disable or deleted Remote Access Desktop applications and try again. To do that: Open the Applications folder in the Finder → Find a required application → Delete it.
How to delete LogMeIn?
"Open Finder → Applications → Right–click LogMeIn → Click Move to Trash. Open Finder → click Go → click Go to Folder → enter files’ name in the box → click Go. You need to figure out and delete LogMeIn leftover files there correctly. Any wrong deletion may lead to a removal failure or crash issues. The following files are only for examples due to the different install directory./Library/Application Support/LogMeIn/
/Library/Application Support/LogMeIn/drivers/LogMeInSoundDriver*.kext
/System/Library/Extensions/LogMeInSoundDriver*.kext
/Library/Printers/LogMeIn/LogMeInPrinter.bundle
/Library/LaunchDaemons/com.logmein.*
/Library/LaunchAgents/com.logmein.*
Step 4: Restart your Mac computer."
How to delete GoToMeeting (GoToOpener)?
"Open your Applications folder → select GoToMeeting.app → right click and select Move to Trash. The service files are located in the hidden Library folder. To have access to the Library folder, open Finder → click on Go in the menu bar → select Go to Folder in the drop down menu → type the path ~/Library to get the hidden Library folder. In the Library folder, you should find and delete the files associated with the GoToMeeting app.
Check the following subfolders for them:
Application Support: ~/Library/Application Support/LogMeInInc/GoToMeeting/ "
How do I enable Location Services on Mac?
Click the Apple menu in the top left of the Desktop → select System Preferences → select Security & Privacy from the list of options → select the Privacy tab → click the padlock icon → enter your password and press Unlock → check Enable Location Services.
How do I disable a Proxy Connection on Mac?
Click the Apple icon then select the System Preferences… option → Select Network → From the left pane, select the network service you wish to disable the proxy settings on, then click the Advanced button → Select the Proxies tab then uncheck all protocols under "Select a protocol" to configure then click OK once done.
How do I restart the Verify app if it's hanging or stuck waiting for geolocation without restarting my Mac?
Press these three keys together: Option, Command, and Esc (Escape). Or choose Force Quit from the Apple menu in the upper-left corner of your Mac → Select the app in the Force Quit window and click Force Quit → Then start Xpoint Verify again.
iOS
Please disable Remote Access Desktop applications and try again. To do that: Open the App Store app → At the top right, tap the Profile icon → Tap Manage apps & devices and then Manage → Tap the name of the app you want to delete → Tap Uninstall
"Please disable all Proxy settings in the Browser and System, then relaunch this app. Please refer to instructions below:
Settings → Wi-Fi → select connected Wi-Fi network → HTTP PROXY → select Off."
How do I turn on my iPhone’s Cellular internet?
To turn cellular data On or Off, go to Settings, then tap Cellular or Mobile Data. If you're using an iPad, you might see Settings → Cellular Data.
What does it mean by a jailbroken device? What can I do with that?
Jailbroken devices are those which have gone through operating system modifications which do not meet the regulatory compliance requirements. Therefore, patrons will not be able to wager on these devices.
How can I turn on Location Services/GPS on my iPhone?
"You need to have Location Services on to enable GPS. To turn on Location services please do the following:
iOS device, go to Settings → Privacy → Location Services"
How do I give location permissions on iOS?
Go to Settings → Privacy → Location Services - Make sure that Location Services is on - Scroll down to find the app - Tap the app and select an option: Never: Prevents access to Location Services information.
How do I disable a Proxy Connection on iOS?
"Please disable all Proxy settings in the Browser and System, then relaunch this app. Please refer to instructions below:
Settings → Wi-Fi → select connected Wi-Fi network → HTTP PROXY → select Off."
How do I restart the Verify app if it's hanging or stuck waiting for geolocation on iPhone?
To quit the app, open the App Switcher, swipe right to find the app, then swipe up on the app → To reopen the app, go to the Home Screen (or App Library), then tap the app.
How do I restart the Verify app if it's hanging or stuck waiting for geolocation on iPhone?
To quit the app, open the App Switcher, swipe right to find the app, then swipe up on the app → To reopen the app, go to the Home Screen (or App Library), then tap the app.
Android
Please disable Remote Access Desktop applications and try again. To do that: Touch and hold the app → Tap Remove App → Tap Delete App, then tap Delete to confirm.
Settings → Network & Internet → tap and hold connected Wi-Fi → select Show advanced options → go to Proxy → select None → Save changes.
How do I turn on my Android’s Cellular internet?
Go to “Settings”, then tap “Connections”, then tap “Data Usage”, tap the switch to activate or deactivate “Mobile data".
What does it mean by a rooted device?
What can I do with that? Rooted devices are those which have gone through operating system modifications which do not meet the regulatory compliance requirements. Therefore, patrons will not be able to wager on these devices.
How can I turn on Location Services/GPS on my Android?
"You need to have Location Services on to enable GPS. To turn on Location services please do the following:
Android device, go to Settings → Location → Use Location → ON"
How do I give location permissions on Android?
Go to Settings → Apps → Choose the application → Tap on Permissions → Allow the location (Always)
How do I disable location mocking settings on my Android device?
Go to "Settings", then tap "About device" or "About phone" → Scroll down, then tap "Build number" seven times. Depending on your device and operating system, you may need to tap "Software information", then tap "Build number" seven times → Enter your pattern, PIN or password to enable the Developer options menu. Go to Settings → System → Advanced → Developer Mode → Location → Select mock location app → select the option 'Nothing'
How do I disable the ADB connection on my Android device?
ADB (Android Debug Bridge Connection) is a development tool that allows you to remotely access your smartphone and change its location data. As a result, using an ADB connection on your Android is not permitted. ADB functionality should be disabled to allow the user to successfully pass geolocation tests by going to the following toggle switch: Settings → Advanced → Developer options → Enable USB Debugging → OFF
How do I disable a Proxy Connection on Android?
Settings → Network & Internet → tap and hold connected Wi-Fi → select Show advanced options → go to Proxy → select None → Save changes.
How do I restart the Verify app if it's hanging or stuck waiting for geolocation on Android?
To quit the app, open the App Switcher, swipe right to find the app, then swipe up on the app → To reopen the app, go to the Home Screen (or App Library), then tap the app.
Do I need to be connected to the internet via Wi-Fi to be located? Can I be connected to the internet via a cable?
Wi-Fi is not required for our geolocation to work accurately
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